Level 5 Reception & Frontline Office Skills (5N1407)

Evening classes are available. Feel free to call us on 0449344301 for more information and to book your place. Alternatively click on our “CONTACT US FORM” at the bottom of this page.

Level of Award:

National NFQ Level 5 or European Framework of Qualifications (EQF) Level 4.

Credit Value:

15 Credits.

Course Aim:

This module aims to equip the learner with the knowledge, skills and competence required to carry out reception-related tasks and operations as a front-line representative in a range of organisations.

Entry Requirements:

Learners will be required to complete a Pre-Assessment test in our centre to determine their academic level, unless they have QQI Level 4 Major Award or a previous Level 5 Component Award qualification.

Course Delivery:

Our training is delivered in a learner-centred, friendly and relaxed learning environment to ensure each learner is given every opportunity to acquire the necessary knowledge, skills and abilities in order to succeed in their caring role. Sessions are delivered using a variety of methodologies involving class tuition, group discussions, role plays, skills demonstrations and simulated situations.

Course Content:

Skills, functions and responsibilities of a receptionist – Services, Policies and structures of an organisation – Range of equipment used in an office environment – Safety & Health at Work legislation – Flow of information to and from departments/personnel – communication types and skills, including interpersonal and personal – Professionalism and customer care skills – Develop general administrative skills.


Portfolio/Collection of Work 50%, Skills Demonstrations 50%.


Following successful completion, the learner will be awarded the QQI Level 5 Component Certificate in Reception and Frontline Office Skills 5N1407.


Learners who successfully complete this module may use this level 5 component certificate as credit towards the following QQI Major Award: Level 5 Community Health Services 5M4468 or Healthcare Support 5M4339. This is an elective component which is highly sought after by healthcare employers.

Enhance your Healthcare training with:

Manual Handling & People Moving – one day workshop

Elder Abuse – WCPM certificate

For further information please fill out and submit the “Contact Form” below. Please note that fields with “*” are mandatory, or alternatively call us on 0449344301.

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